המאמרים הנלמדים בקורס רגשות בארגונים (13902)
מבוא: מהו רגש?
- Niedenthal, P., Krauth-Gruber, S., & Ric, F. (2006). Psychology of Emotions: Interpersonal, Experiential, and Cognitive Approaches (chap. 1). New York: Psychology Press.
מה לרגשות ולחקר ארגונים?
- Rafaeli, A. & Worline, M. (2001). Individual emotion in work organization. Social Science Information, 40(1), 95-123.
- Barsade, S.G., & Gibson, D.E. (2007). Why does affect matter in organizations?. Academy of Management Perspectives, 21(1), 36-59.
שער ראשון: חקר רגשות בארגונים מנקודת מבט פסיכולוגית
רגשות חיוביים ושליליים בעבודה
- Vacharkulksemsuk, T., & Fredrickson, B. L. (2013). Looking back and glimpsing forward: The Broaden-and-Build Theory of Positive Emotions as applied to organizations. Advances in Positive Organizational Psychology, 1, 45-60.
אינטליגנציה רגשית בארגוני עבודה
- O’Boyle, E. H. Jr, Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32(5), 788-818.
- Côté, S., DeCelles, K. A., McCarthy, J. M., Van Kleef, G. A., & Hideg, I. (2011). The Jekyll and Hyde of emotional intelligence: Emotion-regulation knowledge facilitates prosocial and interpersonally deviant behavior. Psychological Science, 22, 1073-1080.
רגשות בצוותים ובקבוצות עבודה
- Hareli, S., & Rafaeli, A. (2008). Emotion cycles: On the social influence of emotion in organizations. Research in Organizational Behavior, 28, 35-59.
- Cheshin, A., Rafaeli, A., & Bos, N. (2011). Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues. Organizational Behavior and Human Decision Processes, 116(1), 2-16.
שער שני: חקר רגשות בארגונים מנקודת מבט סוציולוגית-ביקורתית
מסחור הרגש
- Warhurst, C., & Nickson, D. (2007). Employee experience of aesthetic labour in retail and hospitality. Work, Employment & Society, 21(1), 103-120.
משחק עמוק ומשחק שטחי
- Costas, J., & Fleming, P. (2009). Beyond dis-identification: A discursive approach to self-alienation in contemporary organizations. Human Relations, 62(3), 353-378.
ניהול רגש בהקשר בין-תרבותי
- Raz, A. E., & Rafaeli, A. (2007). Emotion management in cross-cultural perspective: ‘Smile training' in Japanese and North American service organizations. Research on Emotion in Organization, 3, 199-221.
רגש כאמצעי להדרה חברתית
- Lewis, P. (2005). Suppression or expression: An exploration of emotion management in a special care baby unit. Work, Employment & Society, 19(3), 565-581.
- Wingfield, A. H. (2010). Are some emotions marked "whites only"? Racialized feeling rules in professional workplaces. Social Problems, 57(2), 251-268.
רגשות כאמצעי להבניית זהות
- Brown, A. D., & Humphreys, M. (2002). Nostalgia and the narrativization of identity: A Turkish case study. British Journal of Management, 13(2), 141-159.
שער שלישי: חקר רגשות בארגונים מנקודת מבט ארגונית-ניהולית
רגשות בתהליכי מתן שירות
- Miron-Spektor, E., Efrat-Treister, D., Rafaeli, A., & Schwarz-Cohen, O. (2011). Others' anger makes people work harder not smarter: The effect of observing anger and sarcasm on creative and analytic thinking. Journal of Applied Psychology, 96(5), 1065-1075.
- Pugh, S. D. (2001). Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44(5), 1018-1027.
רגשות בתהליכי קבלת החלטות ובתהליכי משא ומתן
- Seo, M. G., & Feldman Barrett, L. F. (2007). Being Emotional During Decision Making—Good or Bad? An Empirical Investigation. Academy of Management Journal, 50(4), 923-940.
- Wang, L., Northcraft, G. B., & Van Kleef, G. A. (2012). Beyond negotiated outcomes: The hidden costs of anger expression in dyadic negotiation. Organizational Behavior and Human Decision Processes, 119(1), 54-63.
רגשות ומנהיגות
- Erez, A., Misangyi, V. F., Johnson, D. E., LePine, M. A., & Halverson, K.C. (2008). Stirring the hearts of followers: Charismatic leadership as the transferral of affect. Journal of Applied Psychology, 93(3), 602-616.
- Dasborough, M. T. (2006). Cognitive asymmetry in employee emotional reactions to leadership behaviors. The Leadership Quarterly, 17(2), 163-178.
רגשות ושינויים ארגוניים
- Kiefer, T. (2005). Feeling bad: Antecedents and consequences of negative emotions in ongoing change. Journal of Organizational Behavior, 26(8), 875-897.
- Bryant, M., & Wolfram Cox, J. (2006). The expression of suppression: Loss and emotional labour in narratives of organisational change. Journal of Management and Organization, 12(2), 116-130.
סיכום: המקרה של אושר בעבודה — ניתוח בין-תחומי
- Fisher, C. D. (2010). Happiness at Work. International Journal of Management Reviews, 12, 384-412.
- Fineman, S. (2006). On being positive: Concerns and counterpoints. Academy of Management Review, 31(2), 270-291.